![]() See the Manage Devices guide for instructions. ![]() You can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone. After you log in with your NetID and password, Duo confirms your identity by any of the following methods you choose: Sending a push notification to the Duo. If neither of these suggestions work, then the simplest resolution is to contact Tech Café at 21 to request re-activation of Duo Mobile. You can click Add another device to start the enrollment process again and add another authenticator. The new phone is added and listed with your other enrolled devices. Install Duo Mobile on the new phone and scan the QR code to activate. ![]() If the date and time on your phone are manually set, try changing your device’s configuration to sync date and time automatically with the network. Pace faculty, staff and students may login to enroll a new device or to manage an existing device for multifactor. Enter and confirm the second phones number. Similarly, the issue may be resolved by turning off the Wi-Fi connection on your device and using the cellular data connection.Īlso, check the time and date on your phone and make sure they are correct. Overview Duo has been rolled out to all UCSF users as the two-factor authentication solution to access: Pulse Secure VPN Client (VPN). Many phones have trouble determining whether to use the Wi-Fi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these sort of issues, if there is a reliable internet connection available. Why Try Duo Multi-Factor Authentication (MFA) and Two-Factor Authentication (2FA): A proven solution for preventing unauthorized access to sensitive data. ![]() With Duo, you can: Establish user trust Verify the identity of all users before granting access to corporate applications and resources. Enrollment Guide Duo's self-enrollment process makes it easy to register your phone or tablet and activate the Duo Mobile application so you can receive Duo requests via push notification and tap to approve and login. You may have trouble receiving push requests if there are network issues between your phone and our service. Duo verifies user identity and device health at every login attempt, providing trusted access to your applications. ![]()
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